FAQ

📦 Shipping

How long does shipping take

Most orders ship within 2–4 business days. You’ll receive tracking once your package is on the way.

Do you offer free shipping

Shipping rates are calculated at checkout based on your location.

🔄 Returns & Exchanges

Do you accept returns

Yes — returns are accepted within 14 days of delivery on unworn earrings in original condition. Return shipping is the customer’s responsibility.

Can I exchange my earrings

Absolutely — I’m happy to help you find the perfect pair.

Are custom orders returnable

Custom and personalized pieces are final sale.

👉 See our complete Shipping & Returns policy →

✨ Product Questions

Are your earrings hypoallergenic

Yes — I use hypoallergenic stainless steel ear wires on all earrings by default. If you prefer 925 sterling silver ear wires, you can request an upgrade at checkout. Any exceptions or special materials are always noted clearly on the product page.

How lightweight are your earrings

Most of my earrings are light and comfortable for all‑day wear. A few styles have a bit more “quality weight” to them, and I always mention this in the product description so you know exactly what to expect.

What materials do you use

I use a mix of glass beads, acrylics, metals, charms, and carefully chosen findings. Each piece is handmade in small batches.

🎁 Orders & Packaging

Do you offer gift packaging

Yes — every order arrives beautifully packaged and ready to gift. If you’d like a note included, just let me know at checkout.

Can I request a custom design

Sometimes! If you have a color or style in mind, feel free to reach out and I’ll let you know what’s possible.

💬 Still Have Questions

Feel free to contact me — I’m always happy to help!